Frequently Asked Questions
SECTION 1 — Orders & Shipping
How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 6-12 business days. You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Right now we ship within the United States only. We're working on bringing TANYSIA to more countries soon.
How can I track my order?
Once your order ships, you'll receive a tracking link by email. If you can't find it, reach out to support@tanysia.com and we'll send it again.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, Google Pay, and PayPal, through a secure, encrypted checkout.
SECTION 2 — Returns & Guarantee
What's your return policy?
30 days on your wrist, or your money back — no questions asked. If the ritual isn't for you, email support@tanysia.com and we'll walk you through it.
How do I start a return?
Email support@tanysia.com with your order number. We'll confirm the details and guide you through the next steps.
What if my bracelet arrives damaged?
Email us a photo at support@tanysia.com within 7 days of delivery and we'll send a replacement or a refund — your choice.
Can I exchange one stone for another?
Yes. Contact support@tanysia.com within 30 days and we'll help you switch to a different ritual.
SECTION 3 — The Stones — Quality & Authenticity
Are these real natural stones?
Yes. Every stone is genuine — never glass, never dyed. We photograph each batch before it ships, so what you see is what you wear.
Why does my stone look slightly different from the photo?
Natural stones vary in tone and pattern — no two are identical. That variation is part of what makes yours yours, not a flaw.
What size is the bracelet? Will it fit me?
Each bracelet has an elastic fit designed to comfortably suit most wrists. It's on in two seconds and stays comfortable all day.
SECTION 4 — The Ritual — Tradition & Meaning
Does this bracelet have a real effect on my body?
Honest answer: no stone changes your body, and we'll never claim otherwise. What's real is the ritual — the small, repeated act of pausing for yourself. The stone is simply the reminder on your wrist.
Where does the meaning behind each stone come from?
From centuries of tradition — passed down, not invented by us. Each product page tells the documented history behind its stone, including where the legends are old and where they're more recent folklore. We'd rather tell you the truth than dress it up.
I'm going through menopause — is this for me?
Menopause is a season that asks a great deal of a woman, and many women in this chapter reach for one small thing that's just for them. We'll be straight: this is not a treatment and won't change anything in your body. It's an object and a daily ritual — nothing more, nothing less.
SECTION 5 — Bundles & Gifting
What's the difference between the bundles?
The Ritual Duo (2 stones, one case) is where most women start. The Ritual Trio (3 stones) unlocks free shipping. The Complete Ritual (all 4 stones) is for building the full set at once.
Can I choose which stones go in my bundle?
Yes — you select each stone from the dropdown before adding your bundle to cart.
Is this a good gift?
Yes. Every bundle arrives in a single ritual case, gift-ready — no wrapping needed. Many women order a Duo just to keep one and give one.
SECTION 6 — Contact
I still have a question — how do I reach you?
Email us at support@tanysia.com and we'll get back to you within 1-2 business days.
