Politique d’expédition
Last updated: July 21, 2026
Shipping Policy
At TANYSIA, we work hard to prepare every order with care and deliver it as efficiently as possible. This Shipping Policy explains our shipping methods, delivery estimates, and what you can expect after placing an order.
1. Shipping Area
We currently ship exclusively within the United States.
At this time, we do not offer international shipping.
2. Shipping Costs
Shipping costs are calculated based on the value of your order.
- Orders under $65 USD: Standard shipping is available for a shipping fee displayed during checkout.
- Orders of $65 USD or more: Standard shipping is FREE.
Any applicable shipping charges are clearly displayed before you complete your purchase.
3. Processing and Delivery Times
Orders are generally prepared within 1 to 3 business days before shipment.
Once your order has been dispatched, standard delivery typically takes 7 to 15 business days, depending on product availability, the edition ordered, and the preparation workshop fulfilling your order.
Some in-stock items may arrive more quickly, with estimated delivery in approximately 3 to 5 business days. When this is possible, it reflects the availability of the specific product and fulfillment location.
For most orders, customers should reasonably expect a total delivery timeframe within the normal range of 7 to 15 business days after shipment. While many orders arrive sooner, we prefer to provide realistic estimates rather than overly optimistic promises.
Delivery estimates are provided in good faith and are not guaranteed delivery dates.
4. Order Tracking
As soon as your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking information to monitor the progress of your shipment through the carrier's tracking system.
If you have not received your tracking email within a reasonable time after placing your order, please contact our customer support team.
5. Product Presentation
Every TANYSIA bracelet is made with genuine natural stones.
The stone you receive will correspond to the photographed batch presented on our website. Because natural stone is unique, slight variations in color, pattern, transparency, texture, or veining are normal characteristics and are not considered defects.
Presentation boxes, gift packaging, pouches, cards, and other presentation elements may vary between production editions without affecting the quality, authenticity, or value of the bracelet itself.
6. Shipping Issues
Incorrect Shipping Address
Please review your shipping information carefully before completing your order.
If an incorrect or incomplete shipping address is provided by the customer, delivery delays, additional carrier charges, or unsuccessful delivery attempts may occur.
If you notice an error shortly after placing your order, please contact us immediately. We will do our best to update your shipping information before the order is dispatched, although changes cannot be guaranteed once processing has begun.
Returned to Sender
If a package is returned to us because of an incorrect address provided by the customer, refusal of delivery, or failure to collect the shipment, we will contact you to arrange reshipment.
Additional shipping charges may apply before the order can be shipped again.
Lost Packages
If your tracking information indicates an unexpected issue or your package appears to have been lost during transit, please contact us as soon as possible.
We will investigate the shipment with the carrier and, where appropriate, arrange either a replacement shipment or a refund in accordance with our policies.
7. Delays Beyond Our Control
Although we strive to meet our estimated delivery times, certain delays may occur due to circumstances beyond our reasonable control.
These may include carrier delays, severe weather, transportation disruptions, customs inspections, labor disputes, public emergencies, force majeure events, or other unforeseen operational issues.
When such situations occur, we appreciate your patience and will make every reasonable effort to keep you informed and assist in resolving any delivery concerns.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: support@tanysia.com
Phone: (307) 370-3424
We are committed to providing a reliable shipping experience and will always do our best to ensure your TANYSIA order arrives safely and as quickly as possible.