Politique de remboursement

Last updated: July 21, 2026

Return & Refund Policy

30 days on your wrist, or your money back.

We believe you should have enough time to experience your TANYSIA bracelet before deciding whether it's right for you. That's why every eligible purchase is backed by our 30-Day Satisfaction Guarantee.

If you're not completely satisfied with your purchase for any reason, you may return it within 30 days after receiving your order. You do not need to provide a reason for your return—we simply want you to shop with confidence.

1. Our 30-Day Satisfaction Guarantee

You may request a return within 30 days of the delivery date.

Unlike many retailers, we understand that a bracelet is meant to be worn. You are welcome to try your bracelet as intended during this period.

Normal wear resulting from trying the bracelet is entirely acceptable and does not automatically affect your eligibility for a refund.

Whenever possible, we ask that you return the bracelet together with its original packaging and any accompanying accessories or inserts. However, if some presentation materials are no longer available, please contact us—we do not impose unnecessary or punitive return requirements.

Our goal is to make the return process straightforward, fair, and customer-friendly.

2. How to Return an Item

Returning your order is simple.

• Email support@tanysia.com.
• Include your order number in your message.
• Our customer support team will review your request and provide the appropriate return instructions.
• We will send you the return address that corresponds to your location.
• Package the item securely and ship it using the instructions provided.

Because we may use different fulfillment and return facilities depending on your location, please wait for our return instructions before sending your package.

Unless the item is defective or we made an error with your order, return shipping costs are the responsibility of the customer.

In certain situations, and entirely at our discretion, we may issue a refund without requiring the item to be returned. This decision is made on a case-by-case basis and does not create an obligation for future orders.

3. Refunds

Once your returned item has been received and your return has been approved, we will issue a full refund of the product purchase price.

Refunds are always processed to the original payment method used when placing the order.

Please allow approximately 5 to 10 business days after your return has been approved for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact our support team and we will be happy to assist you.

4. Damaged, Defective, or Incorrect Items

We carefully inspect orders before shipment, but mistakes or shipping damage can occasionally occur.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at support@tanysia.com.

Please include:

• Your order number;
• A brief description of the issue;
• One or more clear photographs showing the problem.

After reviewing the information provided, we will arrange an appropriate solution.

Depending on the circumstances, we may provide a replacement or issue a full refund. In these situations, we generally will not require the item to be returned.

5. Exchanges

We do not process direct product exchanges.

If you would like a different bracelet, color, or style, simply return your eligible item under this policy and place a new order through our website.

This approach allows us to process your request more quickly while ensuring product availability and accurate order handling.

6. Orders Not Received

If your order has not arrived after the maximum estimated delivery timeframe indicated in our Shipping Policy, please contact our customer support team.

We will investigate the shipment with the carrier and determine the most appropriate solution.

Where appropriate, we will either:

• Arrange a replacement shipment; or
• Issue a full refund.

Our priority is making sure you receive the product you ordered—or a fair resolution if delivery cannot be completed.

7. Contact Us

If you have any questions regarding returns, refunds, replacements, or your order, our customer support team is here to help.

Email: support@tanysia.com

Phone: (307) 370-3424

We are committed to making every purchase with TANYSIA a positive experience and will always do our best to resolve any issue promptly, fairly, and with respect for our customers.